Terms & Conditions | Carters Carpets & Flooring

Terms & Conditions

Luke Carter T/A Carters Carpets & Flooring

Carpet & Flooring Supply & Installation

1. Definitions

“Company”, “we”, “us”, “our” refers to Luke Carter T/A Carters Carpets & Flooring

“Customer”, “you”, “your” refers to the person(s) accepting our quotation.

“Works” refers to the supply and/or installation of flooring as detailed in the quotation.

2. Quotations

All quotations are provided based on information available at the time of survey or discussion.
Unless otherwise stated, quotations do not include uplift and disposal of existing flooring.
Unless otherwise stated, quotations do not include moving furniture or appliances.
Unless otherwise stated, quotations do not include door trimming or adjustment of doors.
Quotes are valid for 60 days from the date issued and may be withdrawn after this period.
Any additional works requested after acceptance may be charged separately.

3. Deposit & Payment

A 50% deposit is required at the time of booking.
The deposit secures the agreed installation date and covers the cost of materials.
The remaining balance is due on completion of the work unless otherwise agreed in writing.
We reserve the right to delay or reschedule work if payment terms are not met.

4. Booking & Cancellations

Once a booking is confirmed and materials are ordered, the deposit becomes non-refundable.
If you need to cancel or reschedule, please notify us as soon as possible.
Cancellations made after materials have been ordered may result in charges to cover costs incurred.

5. Access & Preparation

Customers must ensure clear and safe access to the property on the agreed fitting date.
Rooms should be emptied of furniture unless furniture moving has been specifically included in the quote.
Doors may need trimming following installation; door trimming is not included unless stated.
We cannot be held responsible for delays or incomplete work caused by restricted access or unprepared areas.

6. Uplift & Disposal

Uplift and disposal of existing flooring, underlay, gripper rods, or debris is not included unless clearly stated in the quotation.
Where included, disposal will be carried out in accordance with local regulations.

7. Subfloor & Unexpected Issues

All flooring installations are subject to the condition of the subfloor.
If unforeseen issues are discovered (e.g. damp, rot, uneven surfaces, loose boards), we will inform you as soon as possible.
Any additional remedial work required will be quoted separately and must be approved before proceeding.

8. Installation Dates & Delays

Installation dates are agreed in good faith but may be subject to change due to circumstances beyond our control (e.g. material delays, illness, severe weather).
We will always aim to provide reasonable notice and rearrange at the earliest opportunity.

9. Materials

Flooring colours and samples may vary slightly from manufacturer batches and showroom samples.
Once materials have been ordered, they cannot usually be returned or exchanged unless faulty.

10. Damage & Liability

Reasonable care will be taken during installation.
We are not responsible for pre-existing damage to floors, walls, skirting boards, doors, or furniture.
We are not liable for minor marks or scuffs that may occur during normal fitting work.

11. Guarantees & Aftercare

Installation workmanship is guaranteed for 12 months from the date of completion.
Manufacturer warranties apply to supplied materials and are subject to their terms.
The workmanship guarantee does not cover damage caused by misuse, water damage, structural movement, or failure to follow care instructions.

12. Complaints

13. Ownership of Goods

All supplied materials remain the property of Carters Carpets & Flooring until paid for in full.

14. Governing Law

15. Acceptance

Acceptance of a quotation, payment of a deposit, or confirmation of a booking constitutes acceptance of these Terms & Conditions.